Cancellation Policy

At Hands in Soil Nursery, we understand that sometimes circumstances may change, and you may need to cancel your order. We strive to provide a transparent and fair cancellation policy to make the process as smooth as possible for our valued customers.

Cancellation Window:

You can cancel your order with Hands in Soil Nursery within 24 hours from the time of purchase. Orders canceled within this window are eligible for a full refund of the payment made.

Cancellation Procedure:

To cancel your order, please contact our customer support team at alpinegreensnursery@gmail.com or call +919511744907. Please provide your order number and any relevant information to facilitate the cancellation process. Our customer support team will guide you through the cancellation process and address any questions or concerns you may have.

Refund Process:

Once your order is successfully canceled within the 24-hour window, your refund will be processed within 7 days from the cancellation date. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refunded amount to appear in your account, depending on your financial institution's policies.

Exceptions:

• Orders canceled after the 24-hour window will not be eligible for a full refund. In such cases, please contact our customer support team to discuss any available options.

• Special or customized orders may have different cancellation policies. We will provide you with specific information regarding such orders during the purchase process.